Frequently Asked Questions
- What kind of insights does it provide?
- What are exclusive industry insights?
- What are the upcoming features?
- How do I suggest a feature?
- How much does this solution cost?
- What is the "Basic Access" plan?
- What is the "Power Users" plan?
- Why should I pay when there is a free option?
- How do I pay my fee?
- Can I get a refund?
- What user data do you collect?
- What data do you collect from LinkedIn log-ins?
- Is there a way to hide my user profile?
What is InnovationPulse?
InnovationPulse is an automated research analyst that produces insights into technological innovation in real time. Its core is a cloud-hosted research engine that gathers data from multiple sources and analyzes it to produce insights in diverse formats. A number of dashboards display all these insights in real time, so that you can follow the activity of companies, discover new technologies, and anticipate innovation trends.
How smart is it?
Our solution is not as smart as a human research analyst, if that is what you are asking. We are actually far from that. But we strive to make our solution as effective as possible when it comes to solve some basic problems that every research analyst typically encounters when dealing with innovation data. Sometimes, it is more effective than a human. For example, our solution uses machine learning routines to tackle problems such as the classification of organizations. Thanks to good training, these routines can generally beat humans in the process of classifying thousands of organizations into companies, universities and other types of organization. This enables real time research. Every day, when you log into our software, you get to access the latest data and analysis.
Who is it for?
The main user of InnovationPulse are decision makers that need reliable insights to make R&D, strategic and investment decisions.
Why is it "beta"?
The current open beta version is fully functional but limited in the number of data sources and features we would like to have. We plan to add many new features to make it more complete, accurate and insightful. We will also continue working to make it even easier to use.
Who runs it?
InnovationPulse is a small operation. Its core team is two humans plus our research engine (what we call "automated research analyst"). We get other human expert help occasionally. The founder of InnovationPulse is Luciano Kay.
Do I need to install any software to use it?
Our solution does not require to install any special software. You only need an Internet connection and a standard Web browser. Google Chrome and Safari are the fastest and more suitable because they support the latest technologies for web development (those are the browsers we prefer for development too). Firefox is another web browser that works very well. Our software might present issues when used with Internet Explorer.
What kind of insights does it provide?
InnovationPulse currently focuses on three main innovation research aspects: new technologies, technology companies and innovation trends. You can find among these, for example:
- The most active technologies, based on the levels of activity of companies and other organizations.
- The most active companies in a given field or industry.
- The most recent and frequent collaborators of a company.
- The footprint or portfolio of technological activity of a company.
- The share and type of organizations involved in technological development (e.g. companies, universities).
- Evolution of technological activity in recent years in terms of, for example, new events and companies count.
What are exclusive industry insights?
Our solution also includes insights in the form of short technology, company and industry reports that only Power Users have access to. A public example is available here. These reports are emailed and accessible from within our software as well. The links to companies and innovation events that appear on these reports point to the corresponding profiles in our dashboards when reports are accessed from within our software. We work closely with Power Users to learn about their interests and produce the most relevant content.
What are the upcoming features?
Among the features we plan for the next few months are:
- Team management and collaboration.
- Visualizations of the entire innovation landscape.
- New data sources (in particular, we are considering research data so that our research engine can anticipate technological developments).
- More detailed indicators of company activity and overall innovation trends.
- Usability improvements.
How do I suggest a feature?
Please send an email or contact us using this form and including as much information as possible about the feature you are interested in. You may want to include your phone number so that we make arrangements to speak on the phone and discuss in more detail.
Can I close my account?
Yes. Please send an email to us asking to do so. You will need to use the same email address you used to register initially, so that we can verify it is really you.
How much does this solution cost?
We currently have two plans: Basic Access ($0) and Power Users (please contact us).
What is the "Basic Access" plan?
The Basic Access plan is the opportunity to test and use our software for free. This option does not include our expert support.
What is the "Power Users" plan?
The Power Users plan is for users that want to be our top priority. They get to use our software and our expert support. We work closely with them to learn about their needs and try to incorporate all their requests into our solution.
Why should I pay when there is a free option?
By signing up as a Power User you make sure you will have dedicated expert support to fully take advantage of our solution and improve your research, and the opportunity to influence the development of new features.
How do I pay my fee?
We will contact you as soon as you sign up with details on how to make the payment. We accept major credit and debit cards.
Can I get a refund?
Power Users have a three-day trial period, during which they can request a refund at any time, for any reason.
What do you mean by expert support?
InnovationPulse was started by Luciano Kay, PhD, a seasoned scholar with 15+ years of innovation research experience. He is personally involved to support InnovationPulse users. When users get expert support they not only get to quickly solve issues related with the use of our solution, but also benefit from all our research experience to integrate our solution into their research process.
How can I get help?
Please check our Help section for basic concepts and how to use our solution. A number of help links "Help" are also available throughout the dashboards - those can take you to context-specific help topics. If you do not find answers there, please send an email or contact us using this form. You may also find us for a chat. Click on the small chat icon on the bottom right hand side of the screen for this.
How do I report a bug?
Please send an email or contact us using this form, including as much information as possible about the bug you found.
What user data do you collect?
InnovationPulse does not collect data about its users except for the user's name, e-mail address and affiliation, which are also shown as information in basic user profiles to help users connect with each other (still, users can hide themselves if they do not want to be found by other users). These data are not shared with anyone else or used for any other purpose.
InnovationPulse also collects the user's password and latest IP address to protect our systems. Only you know your password as it is stored using algorithms that make it hard to crack even if someone obtains a copy of our databases. Your IP is not shared with anyone nor used by our system. It is just a record that helps us keep track of hacking attempts and prevent security issues.
Some of the data generated by your interaction with InnovationPulse and stored by our systems can be linked to you as a user. That includes, for example, your watchlist or list of companies you follow. In this manner, our software can keep you up to date with new developments. These data are securely stored and no one except our research engine has access to them.
The rest of the data generated by the interaction of users with InnovationPulse are securely stored and anonymized and/or aggregated, that is, it cannot be directly linked to any particular user (for example, if you search for a specific company or technology). These data are not shared with anyone else or used for any other purpose than improving our software, which may include offering you more relevant insights.
What data do you collect from LinkedIn log-ins?
For your convenience, you may also sign into our software using your LinkedIn account. InnovationPulse does not access the user's contacts data when the he or she decides to sign in this manner. Only the user's name, e-mail address, headline, and profile photo are obtained to complete the registration process on InnovationPulse and create a basic profile to help users connect with each other.
Is there a way to hide my user profile?
Yes. After you register with InnovationPulse and log into our software, go to your user account and click on the link "Hide my account". By doing this, your account will become completely private and other users will not be able to see you are using our software.
How secure is InnovationPulse?
We do our best efforts to keep our systems and data secure. Our website is set up to use secure connections (SSL) by default, reducing the risk of people eavesdropping on your session and interactions with our systems. Only our small team has access to our systems.